by Keith Dawson : The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

ISBN : #1578203058 | Date : 2003-11-20

Description :

PDF-63b6a | Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im… The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by by Keith Dawson

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