by Bruce Prins : Customers are not the enemy, they’re simply opportunistic

ISBN : #1520336314 | Date : 2017-01-08

Description :

PDF-e1cd4 | There are countless publications on customer service and in most cases it is to improve the revenues of a business or ensure customer retention. However, this book focuses on how to understand and manage a customer service culture within a business or organisation. It goes into what customers are; effective communication; applying emotional intelligence; the value and application of disciplinary a… Customers are not the enemy, they’re simply opportunistic

Customers are not the enemy, they’re simply opportunistic by by Bruce Prins

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